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- Orders cannot be processed/picked up directly from the warehouse unless the visit has been scheduled in advance.
- We do not offer free consultancy or provide specific technical information regarding equipment installation via phone or at the premises without prior planning.
- General information regarding products, payment methods, and warranties are primarily provided via email or, when time allows, by phone.
- Purchasing equipment does not obligate us to provide free services, either by phone or in person, regarding installation.
- Any issues related to service and warranties are processed exclusively after completing a questionnaire/form and not via phone or directly at the premises.
- The responsibility for the integrity of delivered products is assumed until the receipt is signed. After signing, we are not liable for physical damage caused by improper handling.
- Given that all products are accompanied by technical datasheets, we consider that each order is made with the knowledge of a specialist. Therefore, we do not accept returns for any reason.
- To receive information about the execution costs for a project, the analysis is not free and must be planned in advance.
- Uncivilized behavior or ignoring the above rules will result in the loss of customer status.
Accessing this e-commerce website, hereinafter referred to as the "store," for information, browsing, or shopping, implies acceptance of the terms and conditions outlined below. The store owner has the right to make changes to these provisions without prior notice. The owner and administrator of this store is the company COLDEX SRL, with the following identification details: VAT ID: RO 3067900, Trade Registry Number: J16/3581/1992, address: Str. PETRILA, No. 17, CRAIOVA, DOLJ.
COLDEX SRL is also the owner of the domain www.coldex.ro, registered with RNC. All content of this site (information, photographs, graphic elements, symbols, scripts, programs, logo, and slogan of the store) is the property of COLDEX SRL and its suppliers and is protected by copyright law. Unauthorized use of any element is punishable by law. In accordance with the Electronic Commerce Law no. 365/07.06.2002, this store represents an "information society service."
1. The owner of the store. Therefore, this store is merely a graphical interface that presents the information provided by a product supplier to the recipient and also offers the technical means to make purchases.
2. It will dispatch any valid orders in the shortest time possible, or if this is not technically feasible, within 48 hours from the moment the order is received. Orders placed on holidays will be forwarded to the supplier on the first business day. A valid order is considered to be one that has all the information required by the form correctly completed.
3. It offers the buyer, before completing the transaction, the opportunity to view the final value of the products and the related shipping fees. The prices displayed are in RON and do not include VAT.
4. COLDEX SRL respects the confidentiality of the personal data entered by the client. The store undertakes not to disclose the personal data of customers or the transactions made. Personal data will be used only for the stated purpose of the store or for informing or maintaining communication with the customer.
5. An order received from the client is considered a contract and is subject to the provisions of the law regarding the legal regime of distance contracts.
Company COLDEX SRL will take over and communicate any customer requests to the authorized parties to resolve them in the shortest time possible.
- Ambiguous statements, expression errors, incorrect prices, etc. (excluding and assuming responsibility for those due to incorrect transcription by the store operators).
- Mismatch between the purpose for which a product was purchased and its functionality.
- Differences between how product images appear in the store and the products received, regarding color, shade, accessories, and others.
- Defects, damages, or accidents caused by the proper or improper use of products purchased from this store.
- Stock availability of the displayed products, as they are sold within the available stock. For this reason, the store may not be able to fulfill a specific order if the requested product is no longer in stock.
- Delivery delays due to the supplier, courier/post, or other reasons.
- Damages, destruction, or losses occurring during transportation to the recipient, which are the responsibility of the carrier.
- Incorrect information provided by the buyer. The buyer has the option to correct personal details in the account created in the store at any time.
- Both the store and the supplier have the right to verify any order by phone, requesting the buyer's confirmation of personal or order-related data.
- The store or supplier reserves the right to refuse to process certain orders, without providing a reason, by notifying the customer via email.
- The possibility of contracting viruses by accessing this store or receiving informational or promotional emails.
- Inconveniences caused by the interruption of access to the store due to the internet service provider (ISP).
- The content or nature of external websites linked to the store.
a) contracts for the supply of products or services whose price depends on fluctuations in financial market rates that cannot be controlled by the merchant;
b) contracts for the supply of products made according to the consumer’s specifications or for custom-made products, as well as those that, by their nature, cannot be returned or which can degrade or deteriorate rapidly;
c) contracts for the supply of audio or video recordings or computer programs, if they have been unsealed by the consumer.
1. The products will be sent with the components or accessories received at the time of purchase, in the original packaging, and in perfect working condition.
2. All items must have the same appearance as when they were received and, if applicable, must have the intact seals or not show signs that would indicate operations prohibited by the manufacturer or supplier on the products.
3. The value of the monetary obligations of the suppliers towards customers cannot exceed the value of the sums collected.
4. The customer cannot claim any moral or material damages beyond these sums.
Depending on the carrier, the delivery time can range from 2-7 days for shipments with Posta Romana and 1-3 days for shipments via courier. For products that are available only on order, the delivery terms and conditions will be displayed in the store or communicated via email or fax. These terms are indicative, commonly practiced, and may vary due to factors such as natural disasters, unusual weather conditions, road infrastructure status, strikes, etc. The store is not responsible for meeting these terms.
The store operates in compliance with all legal provisions imposed by the Romanian state.
Any attempt of unauthorized access, causing damage, or fraud will be reported to the competent authorities. The store will attempt to resolve any conflicts between the parties amicably. If this is not possible, the legal provisions will apply, and resolution will be handled by the judicial courts. Shipping fees for each package are displayed in the shopping cart. Packages will be shipped with a fast courier company or through in-house couriers.
The courier company provides a "door-to-door" service, meaning they pick up the package from the supplier and deliver it personally to the recipient at the specified address, during the hours mentioned in the order or agreed upon by both parties.
During transport, the package is insured. In case of damage, destruction, or loss, the courier company will provide compensation equal to the invoice value. The delivery time is usually between 24-72 hours, but it may be extended due to external factors such as unusual weather conditions, road infrastructure status, strikes, etc. Fees are calculated based on the shipping rate per kg, the insured value, and the refund amount.
As you may already know, the legislation regarding personal data has changed, and we want to ensure that we align with Regulation (EU) 2016/679 – General Data Protection Regulation (GDPR).
To make this possible, we need your confirmation if you wish to continue receiving communications about our marketing campaigns, events, and satisfaction surveys.
You can unsubscribe or change your preferences at any time.
Any potential questions and requests regarding personal data protection can be sent to COLDEX SRL, Str. PETRILA, Nr.17, CRAIOVA, DOLJ, or to the email address: [email protected], [email protected]
In accordance with Regulation (EU) 2016/679 (GDPR) regarding the protection of personal data, the processing of personal data, and the free movement of such data, COLDEX SRL is committed to maintaining the security of personal data provided by you, a member of your family, or another person, and is committed to using this personal data only for the purposes defined below.
The purpose of collecting personal data is: to respond to contact requests, to send offers or information that may be of interest to the contact person, and to register the profiles of individuals who respond to our job offers or submit independent applications for employment within our company.
You are not obligated to provide your personal data.
However, if your personal data is incomplete, we will not be able to send you the requested documents or register your order. The information recorded is intended solely for our internal use and may be communicated to our marketing, commercial, and Human Resources departments, as appropriate.
For this purpose, COLDEX SRL commits that your personal data will not be disclosed or sold to third parties under any circumstances.
* The right to request a copy of the personal data we hold about you;
* The right to rectify any inaccurate or incomplete personal data;
* The right to object to or restrict our use of your personal data;
* The right to withdraw consent for the processing of data processed based on consent;
* The right to delete your personal data in situations where you have withdrawn your consent, the processing is no longer necessary, or the processing is unlawful;
* The right to data portability, which allows you to receive a copy of the data we have processed from you or to transfer it to another entity you specify;
* The right to withdraw consent for processing carried out based on consent.
The withdrawal of your consent will not affect the legality of the processing based on consent before its withdrawal. In accordance with Regulation (EU) 2016/679 (GDPR), you have the right to access, modify, rectify, and delete your data.
For exercising any of these rights, you can contact COLDEX SRL Str. PETRILA , No.17 , CRAIOVA , DOLJ , or by email at [email protected], [email protected]
