Privacy Policy - Coldex

This Privacy Policy informs you about how we collect, use, transfer, and protect your personal data. We process this data in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (“General Data Protection Regulation,” hereinafter “GDPR”) and the relevant national legislation on the protection of personal data.

1. WHO ARE WE?

COLDEX SRL (hereinafter "The Company" or "We") provides heating solutions and technical equipment nationwide. The company has extensive experience in the field, with a wide portfolio of clients.

Our contact details are:

Address: Str. PETRILA, Nr.17, CRAIOVA, DOLJ

Email address: [email protected], [email protected]

Phone number: 0744704616

2. HOW DO WE PROCESS YOUR PERSONAL DATA?

The Company, in its capacity as the Data Controller, processes the personal data of employees, clients (individuals and legal entities), contractual partners/collaborators, as well as the data of other individuals who interact with the Company and/or are involved in contractual relationships with it.

Personal data are:

Processed in a lawful, fair, and transparent manner in relation to the data subject;

Collected for specified, explicit, and legitimate purposes and are not processed further in a manner incompatible with those purposes;

Adequate, relevant, and limited to what is necessary in relation to the purposes for which they are processed;

Accurate and kept up to date within the specified time;

Stored in a form that allows the identification of data subjects for no longer than necessary to fulfill the purposes for which the data are processed. In the case of consent, it is kept for an unlimited period;

Processed in a manner that ensures appropriate security of personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage, by taking appropriate technical or organizational measures.

3. WHAT TYPES OF PERSONAL DATA ARE PROCESSED AND FOR WHAT PURPOSES ARE THEY PROCESSED?

For the conclusion and execution of service contracts ("Contract"), we primarily process the following types of personal data: first name, last name, company name, phone number, email address, county, city, type of service requested.

In order to complete and submit the Contact forms ("Contact") on the Company's website -www.coldex.ro, we process the following types of personal data: first name, last name, company name, phone number, email address, county, city, in order to provide a response, proposal, or offer. Additionally, information about the type of service desired is requested.

For website visitors, it is possible to collect data through cookies or other similar technologies, such as: IP address, web browser, location, pages visited on our website, time spent on the website, internet network, device used. For more details on this, please consult the Cookies Policy.

We will not use your personal data to send you marketing communications, such as newsletters, unless you have explicitly given your consent for such communications by checking an agreement box. In this regard, we process only your email address and ensure that you have a simple option to unsubscribe at any time, or to withdraw your consent regarding the receipt of such communications.

4. WHAT ARE THE LEGAL GROUNDS FOR PROCESSING PERSONAL DATA?

Your personal data is processed for the following purposes:

The conclusion and execution of various contracts;
To fulfill the legal obligations that we are subject to;
Based on prior consent requested and/or provided (e.g., in the context of sending personalized offers, support updates, and event news, etc.);
For the legitimate interests pursued by the Company (e.g., implementing protective and security measures for our employees, exercising the Company’s rights and legitimate interests in contentious or non-contentious procedures, etc.);

5. HOW LONG DO WE PROCESS YOUR PERSONAL DATA?

The personal data of the data subject is stored for processing purposes throughout the duration of our contractual relationship and, implicitly, after its completion, for at least the period necessary to achieve the processing purposes mentioned in this Privacy Policy or the period required by legal provisions in the field, including, but not limited to, provisions regarding data archiving, accounting, etc.

6. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

We will not disclose or transfer any personal data collected from or about you to any third party, except for:

Authorities and public institutions – when there is a legal obligation in this regard or for the purpose of a legitimate interest (defending the rights of the Company in contentious or non-contentious procedures, etc.);
Contractual partners / collaborators of the Company who provide us with web hosting services, website development, website maintenance, online marketing, and marketing communication, or other companies with which COLDEX SRL may develop joint programs to present the services offered in the market;
Any other third parties – if you have expressly and specifically consented for the respective situation and data.

The personal data processed by the Company are not transferred by it (either directly or through its contractual partners/collaborators) outside Romania or the European Economic Area.

7. WHAT PROTECTION MEASURES AND GUARANTEES DO WE TAKE?

The Company implements appropriate technical and organizational measures to ensure a high level of security and protection of personal data.

8. WHAT ARE YOUR RIGHTS AS A DATA SUBJECT?

Any data subject can exercise the following rights, as provided by the General Data Protection Regulation:

Right of access;
Right to rectification;
Right to erasure;
Right to restriction of processing;
Right to data portability;
Right to object to processing;
Right not to be subject to decisions based solely on automated processing, including profiling;
Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing and to seek legal remedy in courts.

For any questions, clarifications, or to exercise these rights, you can contact us by email at the address: [email protected], [email protected] or at the address: Str. PETRILA, Nr.17, CRAIOVA, DOLJ.

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